Peter Salovey and John D. Mayer, two of the leading researchers on Emotional Intelligence (EI), have developed a model in which EI is divided into four main branches. These are:
- Perceiving Emotions including nonverbal signs such as facial expressions and body language
- Reasoning with Emotions to promote thinking and cognitive activity in their expression
- Understanding Emotions, which requires critical thinking to fully grasp their source and complete meaning
- Managing Emotions, including regulating your own emotions and responding appropriately to the emotions of others
The branches of this model are arranged from basic psychological processes to those of a more complex and integrated nature. Some believe that these abilities are inborn, but we have found that through education, training, and guidance, EI can be developed and strengthened in nearly anyone.
Can EI be learned? Of course. Through training, you can develop the tools you need to effectively perceive, reason, understand, and manage emotions. This, in turn, can result in more beneficial relationships with current and potential customers, greater productivity, and enhanced workplace interactions.
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