02/23/2007
Want better customer service? Be a better customer
Colleen Stanley
We have great books about "Raving Fans," "Contagious Customer Service" and "Exceeding Customer Expectations." But none address a core issue required for receiving great customer service from vendors and suppliers: Be a good customer.
This sounds like role reversal -- and it is for some companies. But those that get it have been practicing these basic principles for years and receiving stellar service.
Here are seven ways you can improve your score as a customer.
Click here to read on.
Colleen Stanley is president
of SalesLeadership Inc. in Denver. Reach her
at cstanley@salesleadershipdevelopment.com or
303-708-1128.